Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621HD - 30K GTW - 5.5K TW
(233 reviews)
Price: $1,771.99
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Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621HD - 30K GTW - 5.5K TW
Item # GY66FR
Retail:$2,344.73
Our Price: $1,771.99
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- All Info
- Reviews (233)
- Q & A (0)
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Gen-Y Hitch Gooseneck and Fifth Wheel Adapters - GY66FR
- Fifth Wheel Trailer to Gooseneck Hitch
- Replaces King Pin
- Gen-Y Hitch
- King Pin Adapters
- 25000 lbs GTW
- Lippert 1621
- Lippert 1621HD
- Adapts Trailer
- Adjustable Height
This shock-absorbing pin box works with your gooseneck hitch to give a smooth ride while you tow your fifth-wheel trailer. The all-in-1 box has no air bags to refill or small parts to replace. Auto-latch allows for easy hookup. 5.5K pin weight.
Features:
- 5th-Wheel-to-gooseneck adapter box lets you tow your 5th-wheel trailer with your gooseneck hitch
- 5th-Wheel pin box replaces the factory pin box on your trailer
- Coupler attaches to your truck's gooseneck hitch ball
- Shock-absorbing design ensures a smooth, steady ride
- Technology functions like a torsion axle to limit transfer of road shock from trailer to truck and vice versa
- Reduces chucking and rough fore-and-aft motion
- Limits bounce and jarring up-and-down motion
- No airbags to maintain and fewer moving parts to repair or replace than with other shock-absorbing solutions
- Technology functions like a torsion axle to limit transfer of road shock from trailer to truck and vice versa
- Self-latching lever automatically engages when hitch ball is in socket
- Cross-shaped holes provide attachment points for safety chains
- Heavy-duty steel construction
- Powder coat finish resists wear and corrosion
- Simple, bolt-on installation
- Mounts with existing bolts
- Made in the USA
Specs:
- Designed to replace Lippert 1621 and 1621 HD 5th-wheel pin boxes
- Towing capacity: 30,000 lbs
- Pin weight capacity range: 3,500 lbs - 5,500 lbs
- Ball size: 2-5/16"
- 5-Year limited warranty
Notes:
- Average break-in period for hitch = 1,000 miles.
- In order for the pin box's shock absorption to work correctly, make sure your pin weight is within the pin weight range.
- To calculate correct towing weight for Gen-Y hitches, use this formula: GVWR x 0.22 = TW.
- Because the Gen-Y Hitch Executive is shorter than the Lippert 1621 or 1621 HD pin box, the clearance between your trailer and tow vehicle during turns might be reduced.
| Calculated Tongue Weight | Executive Tongue Weight Capacity Required |
|---|---|
| 1,600-2,599 lbs | 3,500 lbs |
| 2,600-3,599 lbs | 4,500 lbs |
| 3,600-4,599 lbs | 5,500 lbs |
| 4,600-5,599 lbs | 6,500 lbs |
| 5,600-6,599 lbs | 7,500 lbs |
| 6,600-7,599 lbs | 8,500 lbs |
| 7,600-8,599 lbs | 9,500 lbs |
Fifth Wheel to Gooseneck Adapter
Say your truck has a gooseneck hitch for towing your horse trailer, but you want to go camping with your new fifth wheel. You could outfit your truck with a new fifth-wheel hitch that attaches to your existing gooseneck hitch, but that means having to move a heavy, bulky hitch into and out of your truck bed all the time.
You could also purchase an adapter that bolts onto your trailer's existing pin box. But adding a new component to your setup can keep your pin box from working how it was designed. King pin adapters can create a stiff ride and can even strain your fifth wheel's frame by adding too much height at the connection point.
A better option is to use this gooseneck-compatible pin box to easily tow your fifth-wheel trailer with your truck's gooseneck hitch. The box replaces your trailer's existing pin box, which means it's designed to act as a part of your trailer instead of simply bolting over your king pin like an adapter does.
Built-In Shock Absorption for a Smooth Ride
If you've ever towed a fifth-wheel trailer before, you're no stranger to road shock. Driving over uneven terrain can result in a rigid, bumpy ride. And uncomfortable fore-and-aft chucking can occur when you're starting and stopping. When all of the motions combine, the road shock can even potentially damage your truck or trailer.
This Gen-Y Hitch torsion pin box is designed to absorb road shock at the connection point to create a safe, smooth ride. This is thanks to the internal construction of the box, which is similar to that of a torsion axle.
Pivot points are built into the Gen-Y pin box adapter. This allows for movement between the box, which attaches to your trailer, and the coupler tube, which connects to the gooseneck hitch ball in your truck bed. When your trailer bounces or jerks, the coupler tube will move accordingly.
Built into the Gen-Y pin box are tubes with inner bars that are surrounded by rubber cords. As the coupler end moves, these inner bars twist inside of the tubes, attempting to follow the coupler's motion. But the rubber cords prevent the bars from twisting too far. And as each bar turns, these cords compress to absorb the rough shock. This means that any shock experienced by your truck can be absorbed before it reaches your trailer, and the shock experienced by your trailer won't get transferred to your truck.
GH-8065AL GenY Hitch Executive Fifth-Wheel King Pin to Gooseneck Converter with Auto Latch Coupler - LCI 1621/1621 HD - 30,000 lbs
Customer Satisfaction Score:
93% were satisfied with this product
7% of customers were not satisfied
- Wrong item was ordered
- Arrived Damaged
Customer Reviews
Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621HD - 30K GTW - 5.5K TW - GY66FR
Average Customer Rating: 4.6 out of 5 stars (233 Customer Reviews)
This shock-absorbing pin box works with your gooseneck hitch to give a smooth ride while you tow your fifth-wheel trailer. The all-in-1 box has no air bags to refill or small parts to replace. Auto-latch allows for easy hookup. 5.5K pin weight.by: Mike05/01/2023
This product is a chucking ENHANCER, not a chucking dampener. Additionally, despite what you have read, my experience with GenY customer service has been terrible. GenY will not support their warranty program, they will try to tell you everything is OK, when the fact is, their product is faulty and does not function to GenY product literature statements “Built-In Suspension Creates Up to 90% Smoother Ride”.
I purchased the GenY executive hitch from eTrailer on 3/10/23, etrailer sent the wrong unit and to etrailer’s credit - they quickly took responsibility and replaced with the correct unit on 3/24/23. I installed on my DRV Elite Suites PS3 just in time to attend the SOITC rally at the Outer Banks on 4/13/23. When we left for this 750-mile one-way trip, the GenY load indicator was in the middle of the green zone, I measured the pin load at 5,200 pounds. Bedrail clearance was my reason for buying the GenY, it replaced a Trail Air on my DRV and a Reese 27,000-pound hitch on my 2022 F450. Bottom line, the GenY system provided no improvement in bedrail clearance, but did offer the ability to switch in different gooseneck balls to adjust for bedrail clearance.
GenY states that a 1,000-mile break in period is required before the GenY torsion system is fully effective. My experience was that at 750 miles the torsion system on the GenY had sagged to it lowest point with the load indicator in the unit outside of the green, this also resulted in losing nearly two inches of bedrail clearance. It looks like it has a metal-to-metal stop so that the lowest the indicator will go is to the white lines outside of the green. I called GenY from the RV park and was told that the unit would not sag further. I purchased a Curt gooseneck ball which was 2 inches higher than the Ford ball to regain bedrail clearance having to rapid ship it to the RV park.
Chucking became downright scary on the 750-trip home. As an example, chucking was induced every time my truck’s ten-speed transmission shifted up. Upon arrival home, I again contacted GenY customer service with a full expectation that GenY would replace the unit. Instead, here is their response: “I spoke with our QC Manager regarding your hitch. He said that you are in the correct unit and being at the top end of the green is normal after the break-in miles. As for the bedrail clearance he said that you would be able to lower the pin box down a set of bolts (with our pin boxes you are only required a minimum of 4 grade eight bolts per side) or use a B&W ball as they are roughly 1 1/2” taller.” This is unacceptable...
by: David 04/03/2024
Without a doubt the biggest difference maker I have ever used in my 50 plus years pulling trailers. When my wife had to concede that the Gen-Y gooseneck hitch made such a drastic difference.... enough said!
by: Randy03/22/2023
Quality build, easy install, let your truck and trailer do the heavy lifting. My wife and I did this install and took about an hour to get it bolted. I also bought the Grade 8 bolt kit. I’m hauling 20K GTW. The original hitch had Grade 5 bolts and only 5 per side. Now I have 6 per side, 160ft.lb. on bolt torque
by: Patrick03/02/2023
The toy hauler pulls so much smoother. I wasn’t expecting to increase my MPG but, I gained a 1/2 mile per gallon. Dealing with etrailer was great as usual.
by: Bob08/10/2023
Just received today after I tracked the whereabouts with not-so-accurate UPS LTL FREIGHT tracking. I difficulty located local freight company that just received this terribly torn up cardboard package with this 205# parcel. Hitch had been placed onto some pallet enroute because it was no longer contained in its GEN Y box. Extent of damage I’ve yet to determine though it has a long and deep gash into the powder coat finish down the exposed side.
by: Joshua09/29/2023
2023 Heartland Bighorn 3970FB. Replacing factory Roto-Flex and Anderson Ultimate. The GY66FR packaging was perfect upon delivery. Packaged really well with spray foam around unit.
Removal and installation time was around 1 ½ alone with use of my front end loader. This unit is robust to say the least. Fit and finish is perfect, it bolts right into place.
Glad to have the bed of the truck my truck back. From measuring looks like this will help us with our turning clearance as well.
Will update as we put some mile on this Gen-Y
by: Glen 09/08/2022
Hard to line up
Glen
9/9/2023
I had to take off after using it once my camper hits my truck causing damage to my camper if you know of anyone wanting it will let go for half price
by: Frank09/24/2022
Room is too short coupled when backing up to your camper. Do not buy this for a replacement.
Jenny N.
10/10/2022
This coupler will have the same height adjustments as the Lippert 1621 and 1621 HD pin box however will be roughly 2 inches shorter overall then your currently pin box so depending on the bed length of your truck you may have cab to trailer clearance issues if not using an offset gooseneck ball.
by: Brittany 09/07/2023
Very helpful and it's nice to get someone that gets back to you.
by: Rhett 02/23/2021
I put a flatbed on my truck so I could load my side by side and go wherever we want. This meant I had to figure out a new way to pull my toyhauler. I had a ford factory fifth wheel prep package with the reese hitch. With the flatbed I cant use this hitch anymore. I was planning to use the Anderson ultimate fifthwheel hitch but would have to change the pin box on my toyhauler as well since it was a flexair and Anderson says not to use a pin box that pivots. Sooo......I started searching for a new pin box and came across this hitch. This solved all my problems! Don't need an Anderson hitch as this pin box will attach to the ball on my flatbed. I called and talked with Chrissy who was super helpful. I ordered the pin box and it arrived yesterday. With some help I got it installed in less than an hour. (2 or 3 person job). It looks great and I'm excited to test it out. Fast shipping and great packaging. Thanks etrailer.com!
by: Fred 08/02/2022
The looks and ride of the hitch are great. The only flaw is hooking up can be a pain if you don't have a rear camera on your cab. Unhooking can also be a bit tricky as well. Otherwise very happy with the ride.
by: Jeff 10/01/2021
Very good company to work with, I had a different hitch on order, they communicated to me that the item would be back ordered for a time, I then picked a different hitch, they immediately gave me credit for the first one, and shipped the new hitch. Would recommend this company for all your trailering needs!
by: Ken 10/02/2022
Easy install. Solid hook up. Trailer rides great.
by: Greg 07/26/2021
Very good replacement for a 5th wheel
Received in 2 days which was impressive
by: Mark 07/20/2022
Dianna in customer service is the best! Thanks for the great srtvice!
by: Randy 05/03/2021
I will be installing this tomorrow and am looking forward to how it performs.
by: Andrew 11/14/2023
by: Kenneth 10/11/2021
Can’t wait to try it
by: James 09/14/2023
by: Andrew 06/13/2023
by: Jason 04/12/2023
by: Scott07/30/2021
Came on time! Great service!
by: Charles 02/08/2024
by: Kathy04/06/2024
by: George03/24/2022
25
231
Show More Reviews
See what our Experts say about this Gen-Y Hitch Gooseneck and Fifth Wheel Adapters
- Recommend Pin Box For A 2016 Jayco North Point When it comes to installing a pin box on your 2016 Jayco North Point Trailer you would first need to know what pin box number you have. You can confirm this by cross-referencing the brand and part number that appear on its safety sticker which is usually on the left side, or by taking measurements of its dimensions and mounting holes. The Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621HD - 18K GTW - 2K TW # GY56FR that you referenced matches up to and directly...
view full answer... - Which Replacement 5th Wheel to Gooseneck Adapter Pin Box for Alliance Paradigm 340RL 5th Wheel The Gen Y # GY66FR pin box is a direct replacement for a Lippert 1621 or 1621HD OEM pin box. If that's the pin box you currently have, the # GY66FR would work great for you. Your existing pin box should have a sticker on it that identifies the manufacturer and model number. If you have a different pin box, I'd be happy to make a suggestion if you could reply with the model number and manufacturer of the pin box you have. I've linked to a product description video for the Gen Y # # GY66FR.
view full answer... - Installation of Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin BoxThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box, # GY66FR is a replacement pin box for the Lippert 1621 or 1621HD models. I think I follow what your question is and the answer is yes, there is allowable adjustment. When replacing the currently installed pin box on your 5th Wheel RV, you do not have to use the same bolt locations.
view full answer... - Is the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box Longer Than a Lippert Pin BoxThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box part # GY66FR is a great option for converting the fifth wheel connection into a gooseneck connection on the trailer for easier coupling. It also has built-in cushioning for a smoother ride. That said, it won't increase or reduce your cab clearance and bed rail height. It's designed to be about the same size as the pin box it replaces. In other words, it won't allow you to make full turns using a short bed truck if you were...
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- How to Determine Correct Gen-Y Gooseneck For Grand Design Momentum 399TH-RHi there Jason; I took a look but apart from seeing it was a MORryde, was unable to find the model of the pin box currently on your 2021 Grand Design Momentum 399TH-R, but it's still possible to find by taking a few measurements of the bolt pattern. I have added a link below to a help article called "4 Steps to Choosing Your 5th Wheel Pin Box" and if you scroll down a bit in the article, it walks you through the measurements that are needed. The Lippert 1621 bolt pattern is the most common,...
view full answer... - Gen Y Cushioned Fifth Wheel to Gooseneck Adapter for 2019 Momentum 376Your picture didn't make it through but from previous customers we have determined that your 2019 Momentum 376 has a Lippert 1621 pin box on it so the Gen-Y Shock Absorbing Pin Box adapter part # GY66FR that you referenced would be the correct fit and would work great.
view full answer... - Which Gen-Y Fifth Wheel to Gooseneck Adapter Fits 2021 Fuzion 379I did some checking and your 2021 Fuzion 379 has a Lippert 1116 style pin box so the correct Gen-Y cushioned fifth wheel to gooseneck adapter would be the part # GY66FR.
view full answer... - Correct Gen-Y Gooseneck Pin Box for 2012 Dutchman Voltage 3950We had some previous 2012 Dutchman Voltage 3950 owners say they have a Lippert 1621 pin box on their toy hauler. I recommend verifying this information to be sure. Based on that and your GVWR of 19,000 lbs the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box # GY66FR is what you need. If you aren't sure how to identify your pin box, start by looking for a sticker on it with the pin box number. If the sticker is worn or missing, you may also be able to contact the manufacturer...
view full answer... - Dimensions Of Gen-Y Shock Absorbing 5th Wheel to Gooseneck Pin Box GY66FRThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621 HD - Auto Latch - 25K # GY66FR you were looking at is a confirmed replacement for your Lippert 1621 HD pin box and will not require any shims. The # GY66FR has the same height adjustments as your current pin box, but will be roughly 2" shorter overall than your current pin box so depending on the bed length of your truck you may have cab to trailer clearance issues if not using an offset gooseneck ball....
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- Is There a Gen Y Fifth Wheel to Gooseneck Adapter that Can Fit in Place of Rota Flex 19k Pin BoxSince you have a Lippert Rota Flex 19k pin box on your fifth wheel camper you most likely would need the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box # GY66FR which has a 25k capacity and fits the standard Lippert pin boxes of 1116, 1621, 1621 HD, 1716, Fabex 665, and M&M 665 but I'd recommend you verify that by checking the pin box for the model info. If you find a different set of numbers but not any of the ones mentioned let me know and I can dig further on IDing what you have.
view full answer... - What Does Gen-Y Fifth Wheel to Gooseneck Executive Adapter WeighThe Gen-Y fifth wheel to gooseneck hitch adapter part # GY66FR that you referenced weighs 134 lbs.
view full answer... - Is Gen-Y Cushioned Pin Box GY66FR Current VersionThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box # GY66FR is the current version. We didn't have any issues with the truck beds I can assure you it is the current version.
view full answer... - Will The Gen-Y Hitch GY66FR Fit A 2017 Grand Design Momentum 399thThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Auto Latch - Lippert 1621/1621 HD - 25K Item # GY66FR is designed to replace Lippert 1116, 1621, 1621 HD, 1716, Fabex 665, and M&M 665 5th-wheel pin boxes. As long as your pin box on your 2017 Grand Design Momentum 399th matches one of the above then it is compatible.
view full answer... - Correct Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box for Grand Design Momentum 398MThe Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box part # GY66FR is correct for a Grand Design Momentum 398M.
view full answer... - What Is The Difference Between The Gen-Y 5th Wheel to Gooseneck Pin Box GY66FR and GY73FR?The only difference between the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621 HD - Auto Latch - 25K # GY66FR and # GY73FR for the 1116/1716 pin box is that they have a different bolt pattern. The bolt pattern for the 1621/1621HD is 7-7/8" between the horizontal holes, and 2" between the vertical holes, and the 1116/1716 is 8-3/4" between the horizontal holes, and 2-1/2" between the vertical holes. Since your 2021 Keystone Montana has the 1116 pin box you...
view full answer... - Determining Which Gen-Y 5th Wheel To Gooseneck Adapter For Trailer W/ 20k GVWR and 3400lb Pin WeightIt really comes down to the which model pin box is currently on your trailer. The Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1621/1621 HD - Auto Latch - 25K # GY66FR you were looking at is for a Lippert 1621/1621HD pin box where the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1116/1716 - Manual Latch - 21K # GY43FR is only for the Lippert 1116/1716 pin boxes. The # GY43FR has a 3500lb pin weight rating so it will work just fine with your...
view full answer... - Do The Gen-Y Hitch 5th Wheel to Gooseneck Pin Box Include Mounting Hardware?We do have the Installation Bolt Kit # GY86FR if you do not feel comfortable reusing the factory hardware to install the Gen-Y Hitch 5th Wheel to Gooseneck Pin Box # GY66FR. These bolts are not provided from Gen-Y with their pin boxes.
view full answer... - Correct Gen-Y Hitch 5th Wheel to Gooseneck Pin Box for 2023 Heartland BigHorn 3970RLThe pin box on your 2023 Heartland BigHorn 3970RL is a Lippert 1621. The Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box # GY38FR will fit the bolt pattern but I'm not 100% sure it is the correct capacity. You need to make sure your tongue weight falls within the range of the system. Gen-Y uses the formula GVWR x 0.22 = Tongue Weight for pin box selection. I wasn't able to find the GVWR for your particular 5th wheel so you will have to figure out which hitch is the correct...
view full answer... - Determining Which Gen-Y 5th Wheel To Gooseneck Pin Box Fits Keystone Montana I would be happy to help you determine which Gen-Y Hitch Shock Absorbing 5th Wheel To Gooseneck Pin Box will be correct for your Keystone Montana 5th wheel trailer, but you will first need to determine which pin box is installed on your trailer. To do this you will need to look on the pin box for a four digit model number such as 1116 or 1621. If you cannot find the model then just send me a picture of the sticker on the pin box that has the serial number and item number so I can identify...
view full answer... - Correct Gen-Y Gooseneck Pin Box For Fleetwood Montana High Country 5th Wheel TrailerThanks for the pictures of your pin box! Your Fleetwood Montana High Country uses the Lippert 1116 pin box with a 19000lb rating, so for a gooseneck pin box I recommend the Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box - Lippert 1116/1716 - 25K GTW - 4.5K TW # GY48FR which will be an exact replacement. The only thing you will need to make sure of is that the recessed area around your hitch ball is at least 5" x 5" to allow enough clearance for the Gen-Y to move without interference. I...
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- Gen-Y Hitch Shock Absorbing 5th Wheel to Gooseneck Pin Box to Replace Lippert 1621The Gen-Y # GY66FR shock absorbing 5th wheel to gooseneck pin box you'd looked at is a compatible replacement for your Lippert 1621 pin box. The Gen-Y replacement has a 25K towing/ 5.5K pin weight capacity, which sounds like it's more capacity than you need. You could save significant chunk of cash by going with a lower-rated option, part # GY58GR which has a 21K towing/3.5K pin weight capacity which is more than enough for the weight of the 5th wheel you mentioned. The features are exactly...
view full answer... - Can the Gen-Y 5th Wheel to Gooseneck Pin Box Adapter Be Operated From Outside The Truck BedThe Auto-Latch models of the Gen-Y 5th wheel to gooseneck pin boxes like the # GY58GR you'd looked at do feature a cable that lets you un-latch the hitch from outside the truck bed. Two models of the Gen-Y auto latch are available, part # GY66FR with a 25K capacity and # GY58GR with an 21K capacity. Both are replacements for the Lippert 1621 or 1621HD OEM pin box.
view full answer... - Gen-Y Shock Absorbing 5TH Wheel to Gooseneck Pin Box For 2014 Heartland BighornYou will want to verify the pin box on your 2014 Heartland Bighorn as well as the tongue weight on your pin box. Based on information from others I see the 1621 pin box is the most commonly used on the 2014 Bighorn. You can verify this if your pin box still has the manufacturer decal with size on the front, or by measuring the bolt pattern. A 1621 pin box has bolt holes spread 2" vertically and 7-7/8" front to back. If you have this you will want a Gen-Y Hitch Shock Absorbing 5th Wheel...
view full answer... - Gen-Y Shock Absorbing 5th Wheel to Gooseneck Pin Box Options For a 1621 Pin BoxIt would appear that you have a 1621 pin box. The best way to verify this is by measuring the bolt holes dimensions for the pin box to the trailer. This pin box has vertical holes spaced 2" on center and horizontal holes spaced 7-7/8" on center. If this is what you have you will need to find the tongue weight of your 5th wheel to ensure you get the correct Gen-Y Shock Absorbing 5th Wheel to Gooseneck Pin Box. 1,500-3,500LBS # GY58GR 2,000-4,500LBS # GY38FR 3,500-5,500LBS # GY66FR
view full answer...
Do you have a question about this Gooseneck and Fifth Wheel Adapter?
Info for this part was:
Expert Research:
Mike L
Expert Research:
Jameson C
Edited by:
Lindsey S
Installed by:
Jeff D
Updated by:
Kathleen M
Updated by:
Wilson B
Updated by:
Mike S
Updated by:
Michael B
Updated by:
Noah M
Video Edited:
Dustin K
Video Edited:
Chris R
Written by:
Alexander C
Test Fit:
Clayton O
Test Fit:
John A
At etrailer.com we provide the best information available about the products we sell. We take the quality of our information seriously so that you can get the right part the first time. Let us know if anything is missing or if you have any questions.
Katrina D.
9/18/2023
I am sorry that this seemed a bit confusing. When it comes to shipping any type of pin box or 5th Wheel to Gooseneck connections, we have to send them on a pallet, due to their weight. This means that they have to be shipped and delivered as Freight LTL. As far as the packaging getting damaged during shipping, and in this case even going missing from the item itself, it all depends on how UPS has transported the pallet from truck to hub to truck, and so on. Unfortunately, we do not have any control on how that system works, especially for freight items. I have sent your information over to our customer service department for them to look into your order and see if there is any way that we can make this right for you.