Average Customer Rating: 4.9 out of 5 stars (1137 Customer Reviews)
I have been buying various products from etrailer over the last 10 years or so as I am always building, improving or adding stuff to my truck and rv de jour. Firestone ride rite helper springs and electrical trailer connectors for my truck and recently as the pictures show, custom roof racks for the solar panel and Yakima Rocketbox and Yakima replacement keys for my Promaster City camper. Probably bought 20 items in all over the years and have always found all the staff, in this case Shery T, to be the best customer service representatives of any company I have dealt with. I am visual and the instructional videos combined with the written text of the installation of the various items I have purchased has made it easy for me to get the job done in no time. I don't write reviews as a matter of course but make this exception concerning Etrailer and it's employees due to across the board outstanding professionalism and efficiency in getting their part of the job done right.
Fit perfect as an extra jey for our roof box
I have purchased more items than I can remember over the last 10 years or so from etrailer, Ride Right Helper springs, various trailer wiring connectors, Curt trailer hitches, Rola Roof Racks, duplicate keys that I had to order to replace keys that I lost, heck, I'm retired and am always out camping or putting together some new camper. etrailer customer service reps have always been the most efficient, knowledgeable and helpful whenever I have placed an order or had any followup questions with an order. That great and efficient service, high quality products as well as fast shipping and best pricing has kept me a reliable and steady customer over the years. Never had a problem with etrailer service or product. What more can I say? I really like efficiency! So 5 Stars Plus for this long time overdue review for anyone who is thinking of ordering from etrailer, you can buy here with confidence!
I ordered the replacement keys on 12/08/21 received them on 09/14/22. Then asked for a rating. Right key slow service
This outfit is a class act from the personable knowledgeable lady who answered the phone to the person who dropped off my order at the post office. Quick, efficient and accurate from start to finish.
The replacement Yakima key works well as described. Fast shipping.
My new Yakima keys worked just fine. Thank you.
Was able to have old rack unlocked by REI after losing keys. Really easy to order replacement keys online.
The key worked perfectly in my Yakima bicycle rack.
I received the replacement keys quickly and they work in the lock as intended.
Every time I buy from etrailer.com they are super quick in fulfilling the order and always have items in stock that others do not. Great service!
Fast delivery. Reasonable price. Great service as always from eTrailer.
I was well pleased with how easy it was to navigate through your website to find the product I purchased. I will definitely recommend y’all to anyone who ask. Thanks again for your service.
This is an excellent product that we enjoy on our trips
Shipping time was reasonable, I haven't used it yet, but has correct code on it.
Excellent service and key works perfectly. Thanks!!!
Just what a no-minded, key-losing fool like me needed.
Worked perfectly.
Key was in fine shape and arrived in a timely fashion.
Good price and fast delivery! HIGHLY re commended.
Part works perfectly...!!!
Very happy and easy THANKS
Excellent service and quick delivery.
Works great!
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