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Troubleshooting No Power to Buyers Products Electric Trailer Jack  

Question:

I just recently purchased this unit from my local trailer shop and tried to plug in the connector into the port , after plugging it in and trying to extend / retract the unit did not want to turn on. I drive a 2013 Chevy Silverado with a 6.6 Duramax in it. Please help!

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Expert Reply:

Because the Buyers Products Electric Trailer Jack # 3370093500 receives its' power from the vehicle's 7 way, the most likely culprit is the 12v power circuit on your 2013 Chevy Silverado. You'll want to test to make sure you're getting ~12v on the 7 way using a multimeter like the # PT89ZR at the 1 o'clock pin on the truck's trailer plug.

I've linked a helpful article we did on 7 way wiring, which includes some diagrams that you might find helpful. If you can let me know what the voltage you're seeing at the truck's plug, that might provide a little bit more insight into what's going on here.

expert reply by:
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Erik B
7 way plug wiring
7 way plug wiring
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