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Average Customer Rating: 4.9 out of 5 stars (529 Customer Reviews)
Great product and service.
I had an issue with a part I received. I called etrailer and they sent out a replacement part immediately. I have purchased several items, and have been extremely pleased with the products and the customer service.
That was easy! I would definitely use e-trailer again.
Good service. Exactly what I needed.
Installed and works, I had four locks keyed to N013; needed two more for a hullavator, it was great to get two locks keyed to the same locks as the rack; it was shipped the same day it was ordered and arrived (in Canada) 10 days later which was great, it came by mail, least cost option for shipping for small and low cost items.
ETRAILER IS AWESOME!! I have bought a lot stuff from them and they always ship fast. They had the number cylinder I needed in stock to complete my locking racks. This Cylinder was perfect, easy to instal and works beautifully. Thanks George J
Works as stated. I wanted all my locks and the snug-tite hitch pin lock to use the same key. Super easy installation.
I appreciate etrailer keeping these in stock when they were difficult to find from Thule. Good, prompt response.
The Thule bike rack from etrailer is excellent! And the customer service is too! Chelsey S. was my customer service person and she followed through and checked up all the way through. I had lost the lock off the rack but next day my husband found it in the street. Long story short had ordered it already and etrailer was wonderful taking the lock back. Did I say or if I haven't reviewed the bike rack yet I will - so easy to put on, take off myself, etc. Anyway from now on all my trailer stuff will be from this wonderful company.
Great replacement for the replacement lock cylinder I lost. etrailer made it all so easy.
Locks work great and etrailer customer service is stellar - I knew these were out of stock when buying, and etrailer kept me inform about estimated delivery time.
A perfect fit. If they are not made by Thule, you can't tell the difference. I've used aftermarket lock cores and they always fall out. These are very snug and secure. I already had some locks that used the same key, so I ordered these to avoid having multiple keys.
Now I can securely lock my kayak to my securely attached Thule rack on my Sylvan Sport Go camper / trailer (see picture).
You can't go wrong with etrailer.com . They have what you need for trailers, cargo, as well as other accessories.
Thule products are typically solid and I have been a fan. Ordered two key cylinders to match with my equipments for one-key access. One of the cylinder is defected upon received as it would not retain in the hole. Upon closer inspection it is missing a inner tab for retention purpose. (Noticed the empty slot on the barrel in the picture.). I was surprised as this is a product quality escape from Thule. Called etrailer for customer support and was able to arrange for a replacement. I appreciate the good customer support.
Lost key so ordered new lick and key set. Also ordered wxyra set of wheel straps. Everything works perfectly! Love the parts and bike rack. Plan to order other replacement parts soon, as backup.
A friend passed away leaving a car and bicycle rack that were to go separate ways but the lock had no key nor any key numbers. There were 2 new looking Thule N series keys with no lock to be found. A replacement lock was around $75 and switching wafer 2 for wafer 3 made 4/5 wafers fit and seemed good enough until I saw your reasonably priced replacement numbered cylinders. As you can see it worked perfectly.
Etrailer sent me only 3 out of 4 lock cylinders. I contacted customer service and they promptly furnished the missing lock cylinder.
Great fit, easy installation.
Thanks to etrailer I was able to add the lock to my thule bike tray without having additional keys to potentially loose. Price was extremely reasonable and shipping time was as listed.
Thanks etrailer!
Below is my mountain bike securely locked down to my Thule wide mouth bike tray on a 09 dodge journey.
etrailer made it easy to get a universal key to change out the lock cores in my cartop case and provided the instructions on how to do it. Thanks so much!
I recently got a Thule roof rack for my new car. I wanted to use just one key for all my locks in already in use on my other roof rack, bike rack and other Thule accessories. Etrailer had the lock cylinder number I needed and I ordered 4 more locks. They shipped them quickly and they arrived. They were installed and function as expected. Etrailer always has what I need at a reasonable price.
I purchased this for my Audi A4 base roof rack system. One of the original locks fell off and this was a PERFECT replacement. The price was fair and the service (correspondence) from etrailer was great! Overall I had a wonderful experience and I wouldn't hesitate to use etrailer.com again.
I needed new locks cylinders for my Thule Ski Racks and found etrailers prices to be the best. They were delivered within the time frame mentioned and fit perfect.
I was able to get the lock cylinder that matches my existing key and locks. Ordering was easy, shipping was fast, and the price was reasonable. Very impressed!
Product worked great! Just as expected & fast delivery.
Exactly as promised. Original lock cores that allowed me to make all my Thule equipment work off the same key. (FYI, if you haven't done this before, you'll also need a Thule Change Key, sold separately, to swap the lock cores -- got mine from etrailer as well).
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