Troubleshooting Stromberg Carlson Electric Trailer Jack

Question

Question:

I am trying to install my electric jack. I just cannot get it to work. When looking at the QandA ask the expert it suggests checking the ground and to apply the 12v power directly to the motor. The problem is that it does not explain how you can actually perform either of these 2 steps. Is it possible to obtain a detailed step by step explanation for these 2 tests?

asked by: Denis D

0

Expert Reply:

The Stromberg Carlson Electric Trailer Jack # JET-5000 has a ground connection to the trailer frame through the mounting flange. The ground connection needs to be solid, so often a star washer is used to ensure a connection or the bottom of the flange and top of coupler are sanded to bare metal on metal for a clean ground connection.

Since you are unsure if your jack works, I recommend putting a wire directly from your battery's negative terminal to the mounting base. Then I recommend connecting the positive terminal to the positive wire. If the jack does not work, then I recommend removing the outer housing and connecting that positive wire directly to the motor where the factory installed wire connects. This will let you know if the wire coming from the motor or the switch is the problem and needs to be replaced or if the motor itself is the problem.

If the motor will not work

expert reply by: Jason S

0

Answer 1

The first thing I recommend is checking the ground connection as this jack is grounded through the mounting plate. Sometimes removing some paint and/or using a star washer is a good option to make sure there is metal to metal contact for proper…

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Answer 2

If the motor on the electric tongue jack on your 2017 Forest River Flagstaff Super Lite tandem-axle travel trailer operates but the jack does not raise or lower the trailer tongue then you might have over-extended the jack and damaged the internal…

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Answer 3

It sounds like the switch in the jack is bad and should be replaced. Typically when an electric jack will go one direction but not the other its because the switch is broken. You might try checking all the fuses on the jack also. Since your trailer…

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Answer 4

It is likely that the interior gears have stripped due to the jack over-extending. Since manually cranking the jack is unsuccessful, you will probably need to replace the jack, as the jack manufacturers will smash or otherwise distort the end of the…

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Answer 5

If all of your wiring looks good and you have solid connections then the problem is most likely your ground. You will want to make sure that the ground on your Stromberg Carlson #JET-5000 has a solid, metal-to-metal, connection to your trailer frame.…

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Answer 6

I recommend first ensuring that your ground is good as the ground is typically the number one issue when it comes to wiring issues. From there the next thing to check would be the switch, as this part is usually the first to go out. We don't…

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Answer 7

The Stromberg Carlson Electric Trailer Jack #SC63VR you were looking at has mounting holes that are 3" apart on center. This is the standard mounting hole pattern used by virtually all a-frame trailer jacks, so it will be an exact replacement…

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Answer 8

You are going to have to remove your current A-frame jack and replace it with one that does have a motor as there isn't a way to add motors to jacks that don't currently have them. I think the best value for an A-frame tongue jack is the…

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Answer 9

I would be happy to help you. Based on the information you have given me I am going to give you the height of the Stromberg Carlson Electric Trailer Jack Item #SC63VR you referenced. This jack sits 21 1/4" above your trailer's frame. You…

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Answer 10

I wish we carried a replacement leg but we do not at this time. Only option we have is a new jack. For a replacement, I recommend the Stromberg Carlson #SC63VR. It has a lifting capacity of 4,500 lbs which would be more than you'd need but will…

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Answer 11

The difference between the Class II and Class III hitches has to do with their Gross Trailer Weight (GTW), their Tongue Weight (TW), and their Hitch Receiver Size. Class II trailer hitch receivers have a 1-1/4 inch receiver and can be rated up to…

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Answer 12

In order to determine the torque rating for the lug nuts on your trailer you will need to know check out the chart I attached that shows all of the torque specs for all the trailer lugs available based on stud size, wheel material and wheel size.

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Troubleshooting Stromberg Carlson Electric Trailer Jack

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