by: Arthur02/17/2024

Trailer hitch was a perfect fit; however we have a problem the vehicle in the rear the hitch so low it scapes on speed bumps or with tow basket. We traveled to South Padre, Tx week later, everywhere we went we dragged the basket. Not recommend hit on this year of vehicle. We have recently removed the hitch, to put roof rack on top with a tray for future Tavel. The 2019 Chevy Equinox LT has very real low suspension vs the last few years prior vehicles sat hire.
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We installed our new trailer hitch today. It fit perfectly on our 2020 GMC Terrain. It took just about an hour to install. This is the forth hitch we purchased from etrailer. Each time the service, price and delivery were perfect.
All we can say is, Thank You Etrailer!1544595

Jim

3/30/2024

Still looks new, it has performed as expected.

I installed this hitch by myself yesterday and the instructions, combined with you tube videos, was adequate to complete the install. The link below is the video that was closest match to my car/model although it was useful to watch some of the others. Interestingly, I did not have to enlarge the access holes on mine, other than that it was similar to this one. I also used the jack as shown here to raise the hitch. The only reason the exhaust has to be lowered is because the hitch is wider than the gap between the two exhaust hangers. So you have to pull the facia out, get the two hanger rods out so you can slide the hitch above them.1513478

Pn M.

2/7/2024

Product is perfect for my infrequent use. The installation was exactly as described.

Excellent printable instructions and video included in your follow-up email. We used both. All parts provided even fish hooks. Installed in less than an hour. WOW, very happy with my new hitch and the time it took to install.1737309

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by: William04/19/2023

Very happy with the hitch and carrierand the cargo bag.1559859

William

4/21/2024

Still very happy with the product.

I have not installed the reciever yet. But the part broke through the box and there was paint rubbed off 3 surfaces. The 2" hitch opening has a small dent. I will have to file it and paint the bare metal.1751099

Jenny N.

3/22/2024

Oh no! Yes, I recommend touching it up with a rust resistant paint like Rustoleum. I will have our Customer Service team reach out to you. We can send a can of paint to you.

by: Jay 01/06/2024

Chevrolet Equinox

I purchased this as part of a package which included; Hitch and wiring for my 2022 Equinox, Base plate, Tow Bar, brake System and connecting air hose, break away cables, LED tow lights with wiring harness, and a trickle charger to keep the Equinox battery from going dead while I was towing it behind my class A RV.
I had etrailer do the install of all the components on my car and RV. All the workmanship was excellent and done in the amount of time they said it would take. Also because they did not have a video of this equipment being put on this year and model vehicle, I gave them permission to make a video(which added a extra day and a half to the install)and the installation was free. Everything has worked perfectly and I couldn't be happier. Etrailer is my go to for anything towing and also RV parts.1708106

by: Douglas06/14/2023

Chevrolet Equinox

This piece fit my need perfectly, I use it on our motor home, drop down to tow our Equinox and the raised up for our bike carrier. Everything is secure and the finish is still looking good and rust free.1600697

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Excellent product! Ordering was quick, easy and arrived when promised. Installation was stright forward, all holes were alined no drilling needed. It took me a bit longer than I read in other reviews; 60 minutes for me but that did include getting my tools ready and putting the Equinox on jack stands. My wife will mostly be useing this for her bike rack and small trailer towing.
it looks good and I suspect I'll get years of service out of it.1743797

Hitch is what it is. Shipping/packing was terrible. Hitch was shipped in a box with no packing. Other items were just put in the same box and took a beating during shipping. When I received it, the hitch had blown through the cardboard box in several places and the paint had chipped off in several places on the hitch. I will repaint prior to installing. Quality control in shipping warrants review.1708429

A perfect fit and easy install via your video. Thank you.1540886

James

3/23/2024

I will recommend e-trailer products to any and all in need of towable hitches and service parts for your products. Your service staff has been very helpful anytime I have called. Fair pricing and shipping to your home or business, thank you E-trailer.

Mike L.

4/10/2024

@James Thanks for the kind words, we really appreciate it!!

What can I say but this was the easiest trailer hitch install I've ever done. OK, this was the third one (85 S-10 blazer, 96 Astro van, and this is the third). Our 03 Envoy (traded it in for the Equinox) and 02 2500HD (still have) both have factory hitches. It was delivered by UPS ground late afternoon and by 6:30 I had it installed. Jacked up the rear of the Equinox, placed two jack stands and followed the instructions. I will say Watch The Video for the install and it is that easy. I chose this hitch as it required no grinding or enlarging of the holes as the other hitch (Curt model). The video was spot on. I did apply some antisieze on the bolts as I always assume I will need to remove it at some future time. There was written instructions that I did look through but they matched the video. I did not use a strap to hold the exhaust as the video and the instructions showed. I used a bungy cord and adjusted it for a similar drop as a strap. I wanted to do this as I felt I may need to drop exhaust even more than the instructions as I installed this by myself. If you have an available friend it will make it easier to hold the hitch in place and start a nut on each side rather than using both hands and one leg. Working with etrailer was easy. This order was delayed by another item I had bundled together with it. The email communication from etrailer was appropriate and let me know what was going on. The delay was not a real issue as we special ordered this car and it took about 6 weeks to arrive. We keep our vehicles forever (still have the S-10 and the Astro) and I look forward to this hitch providing us years of trouble free service. I was quite impressed with the craftsmanship on this hitch, the welds were perfect. The entire hitch except where the receiver goes in is hidden behind the rear valence. Thank you etrailer!398111

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Gm

6/27/2018

Follow up one yesterday later, nothing to add to above review except occasionally when I am fully loaded the bottom of the receiver will drag as I go in and out of my driveway. This is because of the way the city has the curb cutfor driveways and it is abrupt. If I go out slow it doesnt it but ocasionly I will forget. When empty it doesnt do it. The hitch is sturdy enough all that has happened is paint scraped off the bottom of the receiver.

This was very easy to install!! Make sure you follow the recommendation to measure the distances to ground. I have to get an adapter for the receiver to raise 6 it six inches.1454639

Charlie

10/24/2023

Works VERY WELL I’ve decided to just leave my n vehicle. It really helped get the chair lift up to stop it from bottoming out in low driveways!!

5 stars with a caveat, the packaging was too weak to hold the hitch and there was some cosmetic damage, I think it is functionally okay. I will let you know when it is installed.1761376

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Fit great, easy to follow instructions. I have bought half a dozen hitches & light kits over the years - every one was great! etrailer is THE place to go!1690978

Love the hitch! It took me 2 hours to install following the how-to video. The only thing not mentioned is on the driver's side of the vehicle there are 4 holes in the frame of the vehicle and I had a bolt in the wrong place. Once I had the muffler lowered enough to get the hitch in place and start raising it up, I realized that the hole toward the front of the vehicle is not used. Now we can haul our bikes around on the back of our Terrain!1433019

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Installation took about an hour I watched YouTube vid it was very helpful I recommend 2 people installing the hitch since it was a little heavy I am pleased with this product1690207

As always Etrailer is excellent. I was trying to get my car dealer to install a factory hitch for a bike rack. They couldn't get it in time, so I ordered the Draw-Tite Max-Frame for my 2019 Terrain Denali. I added on for faster shipping, was expected on a Friday, it arrived Thursday! Etrailer's installation videos are awesome, very thorough and detailed. Installation was easy, and now we can carry our bikes. The hitch does hang lower than the factory hitch but this is due to the factory one mounting differently, and needing to have the entire rear facia removed for installation. So far the low height is not an issue, and the new rack we bought hold the bikes more than high enough for clearance.1329465

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No-fault to etrailer The trailer hitch was excellent and it’s good product. But I blame UPS for poor shipping! The trailer hitch came with some damage to the paint as it was chipped off and rubbed off in several spots. The trailer hitch was sticking out of the box when it arrived.1207794

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Sierra K.

11/22/2021

Customer Service will reach out to you.

TLDR - 5 stars on customer service and response. 1 star on shipping packaging and initial product. If I could give 4.5 stars overall I would.

I have a 2019 Chevy Equinox LT that I bought about two months ago. I wanted a tow hitch installed from the dealer, but I am glad I didn't buy it from them. The dealer wanted over $500 for the hitch and install.

I did a ton of research, and it all kept leading back to etrailer.com. The website didn't show any hitches available for my year, but I did find a customer service thread talking about my SUV showing everything I needed along with part numbers.

I ordered the hitch and wiring harness, and I received a shipping email the same day. Tracking said it would take five days, but I received it in three via UPS. The package was damaged with a large hole in the middle of the box. I took pictures of the whole box before I opened it and immediately emailed customer support of etrailer. Mind you, this was on a Saturday, and I wasn't expecting a response until Monday morning.

To my surprise I received a response within 15 minutes, and also provided a direct email and phone number for use. Customer service asked for me to open the package and inspect the hitch. Unfortunately, the hitch was damaged quite a bit. I am not quite sure how this particular item could have passed any type of quality control. There were large scratches that looked like impact areas that went down to bare metal in several areas on the item. These impacts did not match the damage on the shipping box, so it was quite clear that they were from before the unit was shipped. There were also impact and drag marks that looked to have been caused during shipping that coincided with the box damage. Also, one of the holes that were to be used to mount the hitch to the SUV was not fully cut out and would have been very difficult to complete without heavy duty tools.

I took more pictures and responded to the email that I had been provided with. Within 15 minutes customer service responded that they apologized for the damaged hitch and would be providing a return shipping label and immediately shipping a new hitch. I received the shipping label almost immediately, and the shipping notification first thing on Monday morning. I received the new hitch on Thursday morning.

There was slight damage to the shipping box and to the paint on the edges of the crossbar where it looked like it may have been dropped or dragged during shipping.

Installation was extremely easy. I am lucky and have a friend that has a car lift that I can use. I followed the install video that is on the hitch webpage of etrailer. I added some anti-seize compound to the bolts just in case, and I highly recommend doing so for everyone. I also added some primer and paint onto areas that were damaged during shipping to reduce the chance of rust in the future. The hitch fit perfectly and looks great on my SUV.

Picture attached for reference.581978

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Easiest install on my 2019 Chevy Equinox LT. The part is heavy, but if you have a buddy or can support it with a lift the installation is pretty easy. The video on this part page was really helpful, everything went according to plan. I didn't have an 11/16 deep socket or extensions for my 1/2" drive torque wrench, which required a couple trips to the hardware store. Otherwise, the rest was simple and straightforward.
Haven't used the hitch yet, but with a total of 6 bolts torqued to 50 ft/lbs each, I'm not concerned about my bike rack.1323805

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Watched installation video. Installation went went quite well. Two jack stands under the rear jack points to get rear tires off the ground and it was game on. Tried to get hitch up myself, but pushed a carriage bolt into the frame rail. Had to get a magnet and fish it out. Broke down and asked the wife to support one side while I bolted the other side. I impressed myself getting it done in fairly short order and my memory of the video was good after watching just once. Not bad for a 65 year old!

Fit is perfect dimensionally!1360876

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Easy to install the hardware has all the things you will need to get the plate and bolts installed inside the vehicle frame. I was able to install the hitch with the vehicle on the ground. However you will need to use an extra long receiver a standard receiver will not work on this vehicle. If you are planning on towing a trailer. etrailer sell a nice bike rack as shown in one of the pictures
See attached pictures
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Items purchased, Draw-tite trailer hitch and Tekonsha wiring kit for our 2020 Equinox. This was my first encounter with etrailer, and I must say I was impressed. From the initial order placement, I knew where my order was while in route and exactly when it would arrive. I had previously watched the installation videos on both products and they could not have been clearer. Total time from opening boxes, to tools put away was less than 2 hours. All parts are of quality materials and fitment along with reasonable prices. While this may have been my first experience with etrailer, it certainly will not be my last. Thanks to all for making everything go smoothly.984886

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So I ordered this hitch for my 2021 Chevy Equinox along with the Curt Trailer Harness that plugs directly into the vehicle harness behind the bumper and the 4-pole mounting bracket. Everything was literally plug and play and looks amazing. I ordered this hitch to pull a trailer with my atv on it. The free shipping literally only took 2 days!!!! Ok yes, the box was a little damaged and the hitch did have some scratches but everything fit perfectly. I honestly was not concerned about the scratches because it’s all hidden under the vehicle. etrailer has definitely earned a lifelong customer! If you have any questions about how to install, just watch their installation videos, and it’s a breeze!!! I actually had ordered a different hitch from a competitor and after no updates of shipping in almost 2 weeks I canceled my order and glad I chose to spend my money at etrailer! Thank y’all for helping me find the right products that fit perfectly for my vehicle.1136593

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