2020 Ram 3500 Deezee Tailgate Assist Popping Off

Question:

The strut ball connection randomly pops off when tailgate is closed. I do not see the problem when the truck is stationary. I can open and close the tailgate and the strut functions properly. When tail gate is closed and truck is driven, the strut disconnects from ball connection and the tailgate assist doesn’t function properly. This is a recent problem. Is it possible the strut connection to ball mount is worn out? Is there a way to tighten the strut connection to ball mount?

asked by: Shawn Y

Expert Reply:

It could be the bracket on the Tailgate Assist # DZ43301 could be worn. Also make sure that the larger portion of the shock is connected to the truck bed and not the tailgate. If you have it set up like that I think that the bracket is just worn down. Double check that you have the brackets set up in the right orientation as well.

expert reply by: Adam E