Troubleshooting Black Screen on Hopkins Smart Hitch Camera in 2013 Ford F-150 with OEM 7-Way

Question:

I purchased the 50002 camera as a gift for my Dad several years ago but just got around to installing it and the screen does not turn on. I used a tester and verified that I am getting power from the camera to the screen. Do you have any suggestions as to what could be the cause? It's on a 2013 Ford F150 with an OEM 7 way connector.

asked by: Chris L

Expert Reply:

I reached out to my contact at Hopkins and they suggested testing the center pin on your 7-way with the help from a friend who can shift the vehicle into reverse while you test. You can use a tester like the Pollak LED Tester # PK12741 which is super easy and simple to use.

If no power is going to the center pin then check your fuse box as it may be missing a fuse and/or relay to activate the trailer tow backup lamp circuit. This is very common on Ford trucks like your 2013 F-150.

expert reply by: Carla M