Troubleshooting Jensen Bluetooth RV Stereo JWM60A That Will Not Pair to Phone

Question:

We have reset, disconnected power turned battery supply off, and still no signal to pair phones. The only thing we have not done was disconnect actual battery cable. We have the BT mode on and then settings to pair the devices. The pairing displays and counts down, however the stereo never appears on the phone to . I don’t believe it is throwing a signal at all.

asked by: Rise S

Expert Reply:

Thank you for the details of your troubleshooting efforts with pairing your phone to the Jensen Bluetooth RV Stereo # JWM60A.

If you cannot get the unit to pair to your phone you can try re-installing the jControl app. Disconnecting the battery cable and allowing time for the unit to totally power down is also worth trying. I suggest leaving the unit unpowered for a few hours or better yet overnight.

If neither of these steps allows you to pair the phone then you can contact Jensen technical support who can walk you through the process in real time. I will send their tech support phone number to you.

expert reply by: Adam R