bing tracking image
Q & A Icon

Troubleshooting USB Ports on Diamond Charging Station DG61023VP  

Question:

The 12V plug works OK, however neither of the USB sockets have power. Is there a fuse?

0

Expert Reply:

The Diamond Charging Station # DG61023VP does not include a fuse so both the 12V output and the dual 2.1-amp USB outputs should be active so long as you make their separate power connections on the back of the part. The USB ports use red (+) and black (ground) pigtail power leads that need to be connected to your power source. These connections are separate from those for the 12V cigarette type outlet.

My tech contact at Diamond Group mentioned that sometimes aftermarket charging cords, such as what you might find at a grocery store checkout counter, will not fit well inside the USB receptacles and will give the impression that the Charging Station's USB ports are not working. If you have the original charging cable for your device try that as they have found it often corrects issues like this.

expert reply by:
0
Adam R

Product Page this Question was Asked From


Q & A Icon

Continue Researching

See More Q&A Expert Answers >>

^

Recently Viewed Products

About Us
photos and videos
1,056,204
Original Photos & Videos

Produced to make sure you know what you are getting and you get exactly what you need.

installations
35,570
Installations Completed

To make sure products work and fit the way they are supposed to.

etrailer call center
2,476,511
Phone Calls & Emails Answered

1,125,924 phone calls and 1,350,587 emails to help find the right solution.

etrailer training
400+
Average Hours of Product Training

We get to know our products firsthand so experts can better help you.

etrailer service
78
Years of Quality Customer Service

Assisting our neighbors and customers, face to face at the counter.

etrailer experts
193,357
Pages of Expert Information

Created to make sure you have all the answers to your questions, from real experts.