Installing Stromberg Carlson Trailer Tray Cargo Carrier

Question:

I bought this rack through my RV dealer. Their service dept installed it. They put my generator on it before I really had a chance to look at the rack empty so I do not know if it was always crooked or if it shifted during use. When I removed the generator for winter, it is obvious the rack is crooked. The tray is not level, its like its askew on the diagonal, the front left corner is low, the back right corner is high and vice versa. The center support above the bolts leans left. One of the A frame supports is straight left, and the right one point inward some. Id like your opinion on how to fix this problem, as well as instructions for installation if they are available so I can see what they may have gotten incorrect when installing it. Other than that, its a good sturdy rack and Im glad I have it, just want it installed right. I have more photos, but when I tried to upload them it took to me to a whole new page.

asked by: Donna B

Expert Reply:

Thank you for the picture! It looks as though the weight of the generator caused some movement in the Trailer Tray # CC-255. To level the tray, you can loosen the hardware, straighten the tray, and re-tighten the hardware.

I have attached the installation instructions as an image as well as video of the tray for you.

expert reply by: Victoria B