Malfunction of Sensors and Display in Hopkins Backup Camera and Hitch Aligner System # HM50002
Question:
I purchased the Hopkins backup camera/sensor unit earlier this summer and now the sensors are not working, nor are the lines on the screen for backing up. Do I deal with you for warranty, or go to the manufacturer? Thanks.
asked by: Mike C
Expert Reply:
Thank you for your purchase of the Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002.
This product is covered by a one-year limited warranty from Hopkins, but before you proceed for warranty service, you might try some quick checks.
The system's sensors can rotate vertically, so make sure they are correctly oriented so that they can detect objects to the rear of the vehicle. Also, the display unit has two modes, Hitch and Everyday, and only in Hitch Mode will you see the center-line alignment feature on the display.
If you find after these checks that you still do need to obtain warranty service please contact us for assistance. Customer Service can be reached at 800-298-8924.
Product Page this Question was Asked From
Hopkins Smart Hitch Backup Camera and Hitch Aligner System
- Backup Camera
- Hitch Alignment Camera Systems
- Hardwired
- Dash Monitor
- 3.5 Inch Display
- Hopkins
more information >
Featured Help Information
Instructions
Miscellaneous Media
Continue Researching
- Q&A: Trailer Wiring Harness Recommendation for 2017 Lexus RX 350 with Towing Package
- Q&A: Does The LaSalle Bristol RV Roof Membrane Ship Folded Or Rolled Up
- Q&A: LaSalle Bristol XTRM Roof Membrane Install Kit Recommendation
- Q&A: Can Dexter E-Z Flex Suspension Kit Replace Dexter 13-10 Equalizer
- Q&A: Correct Replacement Oil Seal 225255UC for Ranger Boat Trailer
- Article: How to Survive the Winter In Your RV
- Q&A: Backup Camera that Will Plug In Line with a 7-Way Trailer Connector on a 2005 Toyota Tundra
- Article: Trailer Maintenance Schedule
- Article: Brake Controller 7- and 4-Way Installation Kit (ETBC7)
- Article: How to Measure for Trailer Hitch Drop
- Q&A: What Size Wire Gauge is Used in Vision X 9007 Halogen Headlight Bulbs with Relay Harness
- Article: Performance Chips and Modules
- Article: Trailer Wiring Diagrams
- Article: 5 Things to Know About Weight Distribution Hitches