Bolt Custom Hitch Lock Will Not Unlock Using Key for 2015 Ram 2500

Question:

Before installing the pin in to the hitch and after rotating the key in the lock I placed the lock on the pin, But now it will not unlock, What did I do wrong? Is there a way to correct this issue? 2015 Ram 2500

asked by: Michael J

Expert Reply:

According to Bolt if you are using the emergency key from the FOB for your 2015 Ram it could be hard to get enough leverage to turn the key and unlock the hitch lock. Jiggling while turning may help to unlock the lock with the emergency key.

They lock codes itself to the key when you insert the key, turn it once, and then remove the key. If you inserted the pin before removing the key that could have affected the tumblers inside and permanently coded it wrong. Since they cannot be re-coded the lock would have to be replaced.

expert reply by: Michael H